Shipping and Returns

All Flooring Solutions, INC 

Measurement and Quantity: Purchaser/installer is responsible for all measurement quantities. Purchaser will be charged for the actual footage shipped. We accept no responsibility or liability for measurement errors. 

Delivery and Lead Times: All delivery dates are estimates. We cannot guarantee specific deadlines. We recommend booking installation after receipt of the product.

Inspection: Claims for shortages or damages must be made upon receipt of the product. Purchaser/installer is responsible for final inspection. Do not install defective product. Use constitutes acceptance. 

Installation: Allow flooring to acclimate in installation area for 3-7 days. Prior to installation, purchaser/installer is solely responsible for determining the acceptability of moisture levels in both the product and the subfloor. 

Returns/Exchanges: Returns or exchanges are not permitted on opened boxes, online purchase or special orders unless the product is defective, close-outs, odd lots, final sales, special deals, clearance items or tools without the original receipt. To be eligible for a return or exchange, the product must be in its original condition and have been properly stored. Installed product is considered accepted by purchaser and may not be exchanged or returned for any reason. Shipping and delivery charges are non-refundable. Any additional shipping costs relating to a return or exchange are the sole responsibility of purchaser. 

 Exchanges are permitted within 30 days of receipt of the product with a restocking fee. Defective product may be exchanged, prior to installation, within 30 days of receipt without restocking fee. 

 Requests for returns must be made within 30 days of receipt of the product. Approved returns and exchanges are subject to a 30% restocking fee with the exception of moldings, trim and tools. Special orders and online purchase are not returnable unless the product is defective. 

Payment and Refunds: We accept Debit cards and credit cards. For returns, purchases by credit or debit card will be credited back to the credit or debit card used for the purchase. 

 For a more detailed explanation of our policies and warranties, please contact us at 704-841-0790. For additional comments concerning our products and services, email our sales staff at allflooringsolutionsnc@gmail.com 

 Written copies of this policy and warranties are available upon request.