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Warehouse Pickup Policy

*Please Contact Customer Service at 704-841-0790 or sales@allflooringsolutions.com before arriving at the warehouse. (Your order will not be ready for pick up without a scheduled pick up time.)

Pick up Location:
1854 Galleria Blvd
Charlotte, NC 28270
10:00 a.m- 5:30pm M-F

Saturday Pick Up is available by appointment only!!!

Pick Up Information

We are happy to provide assistance with the loading and unloading of your merchandise. Any damage to vehicle(s) incurred while assisting with the loading/unloading of equipment, or during equipment transport will be the customers responsibility.

Merchandise that is picked up will be in cartons and require assembly. Please be sure that the size of your vehicle will accommodate the size and weight of the merchandise to be picked up. All Flooring Solutions is not responsible for loading and tie-down of merchandise or the safe transportation of merchandise to your home. Damage that occurs during loading or transit is not covered under the warranty.

Customer Responsibilities

The customer is responsible for the accuracy of the order, so be sure to read through the order details and check the product numbers, and quantities. The product is packaged in cartons to be easily carried and transported usually weighing 35 lbs. to 80 lbs. each.

PLEASE NOTE: At the time you pick up your order, you MUST check for damages and/or missing items, and note that accordingly on the paperwork. It's a good idea to have a copy of your invoice with you, so you can verify you received all of the items ordered. If you ordered more than one molding, please open the tube or carton to make sure all of the moldings are present and undamaged before signing. If you do not check the materials yourself, please make certain that the person signing for them checks for damaged or missing items. All Flooring Solutions takes care to package all products for shipping with protection in mind to prevent damages. All Flooring Solutions cannot be held responsible for any damages or shortages that occur after the product leaves our possession. Before picking up your merchandise please feel free to contact our Customer Service Team by phone 704-241-9574 or sales@allflooringsolutions.com